Getting Help

We’re here to help if you’re having problems with any aspect of Exaactly

You can review our FAQs, which are constantly being updated, below. Alternatively, please complete the support form and one of our team will get back to you.

As we’re currently running in a live Beta mode for Exaactly, there may be issues with some functionality. We’re always grateful for any feedback or comments.

View our contact details for other ways to get in touch.

Support Form

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The Basics

Registration is a quick process, with only a few steps. Provide your name and email address, then set up a password. You’ll receive an email to validate your email address.

Exaactly is currently a free service for everyone to enjoy. Over time, we’ll add extra charged services to the website, but the core services will always be free.

Yes, your data is always stored securely.

A digital locker is a secure place to store your digital content.

You can create several Exaactly addresses to link to content in your digital locker. Each Exaactly address will be made up of a tag, the ‘@@’ symbol and a domain. E.g., holidays@@lucy, with ‘holidays’ being the tag and theme of the content and ‘lucy’ being the domain that you have chosen. You can choose different tags to make various Exaactly addresses, each one with its own associated data. Each Exaactly address can be made public (open for anyone to view with a link or with its Exaactly address), private (password protected) or dormant (in draft stage).

No-one has access to your whole digital locker, only the content in the specific Exaactly addresses you choose to share. For example, deliveryaddress@@dave could be shared, while insurancedetails@@dave could be private. To allow others to access content, you’ll need to share an Exaactly address or the QR code, plus the password (if used). The Exaactly address can be typed into the search bar on the Exaactly website to access content.

My digital locker

You’ll be guided through the process once you log into your Exaactly® account.

All sorts! You can store a huge variety of content, including text, location pins, photos, documents and external links. You can add new content or existing content to any existing Exaactly address in your locker, or you can create new ones. Existing content is stored in a digital library, that you can access whenever you like, to add content to your locker. We’re always open to new ideas too. Let us know if there’s anything else you’d like to be able to store in your locker.

There are three options for naming your domain’s tag:

  • Use our autogenerated name, e.g. b69a6a61@@lucy
  • Choose your own name, e.g. home@@lucy
  • Alternatively, use a QR code to link directly to your locker

You can choose from three options:

  • Public (open to anyone you share your tag and domain with)
  • Private (password protected)
  • Dormant (a draft area with an address only you can access, for content you might need in the future)

You can give them your Exaactly address, which they can add to the search bar on our website. Alternatively, you can generate a QR code that leads to your Exaactly address. You’ll also need to give them a password, whether they have an Exaactly address or QR code.

Exaactly supports most file formats, including JPGs, PDFs and Word documents.